INTRODUCTION

About the User Guide

The user guide is designed to offer MSS Portal users step-by-step guided assistance at every level of proficiency - from novice to expert users. It also serves as a reference document to other types of users e.g., technicians, auditors, etc. who would interact with the system in one way or the other.

MSS Portal Overview

Members Self Service Portal -- a FundMaster peripheral system - is the one place where the varied participants of the pension administration including members, pensioners, sponsors, and third-party service providers like agents, regulators, and members of the public can interact and engage with the scheme administrator.

Through the portal, signed users can manage their personal details, initiate actions e.g., scheme members can, view balances, print statements, initiate claims, and follow up on the claims and many other services. Other users e.g., the admins can create new user accounts, lock accounts, and configure various settings among others. The users of the portal communicate in real-time through an integrated online ticketing system.